Frequently Asked Questions
*Help & FAQs
Back2School is one-stop shop for all your Books, Shoes & Stationery needs! Whether you need stationery for the budding artists., Back2School has it all. We ensure you a delightful shopping experience all the time, every time.
1.Why should I buy from Back2School?
We ensure you a delightful shopping experience all the time, every time. We’ve all been there. Shopping for the beginning of the school season. Taking a day off to shop. Long queues at uniform shops. Sizes unavailable. Designs unavailable. And above all, an experience that should be full of the joy of getting new clothes is full of hassle and turns out to be an expensive affair. Back2School provides products with quick delivery, easy exchanges from trusted sellers.
2.What products do you sell?
We sell products of all the leading brands for school children including products such as school uniforms, books, stationary, accessories etc.
3.What is the minimum order value?
There is no minimum order value.
4.What are the delivery charges?
Yes, there is a delivery charge starting from Rs 39/order.
5.What are the payment options available?
• Via Digital Wallets
• Cash on Delivery
• IMPS & NEFT
6.Any hidden taxes and charges?
None at all. All taxes - GST for products and service charges for deliveries and services are included in the rates mentioned. You can also see taxes paid in your invoice.
(There Is No Tax On TextBooks.)
7.What is the B2S BDI?
Back2School believes in giving back to society whilst creating a meaningful impact. We all have discarded school uniforms, books and shoes lying in our shelves. Why not donate them to children who don’t have clothes or shoes to wear and books to read. As a B2S BDI initiative, if you wish to donate these items, we can get these collected from your doorstep through our reverse logistics partners. There is a nominal delivery charge of Rs 50 for this service, which goes towards packaging and shipping of these products to NGO’s, who further distribute them to the underprivileged children.
Let’s join hands and make an impact!
8.How long will it take to receive my order?
For Delhi/NCR:
We are committed to delivering all orders within 2-3 business days of the order being confirmed. This shipping policy applies to orders placed in NCR. Back2school also offers Next Day delivery on certain products.
9.What is your return/exchange/replacement policy?
We will replace your products in case of any damaged items received. We will pick the damaged products from doorstep. You can also exchange your items as per the Back2School Exchange policy. We do not accept returns and only offer exchanges.
10.How do I track my order?
You will also receive an email and SMS with the tracking details as soon as your order has been dispatched. You can write to us at support@Back2school.in and we will email you your order status or you can call us on +91-9910828498 between 10:00 am and 9:00 pm, Monday to Saturday for any queries